JIRA: A Robust and Capable Workflow Management Tool

One aspect of managing the development of a software application is tracking and reporting of customer issues related to the use of the software. While some organizations accomplish the task of software issue management using nothing more than a simple spreadsheet, there may come a time when a spreadsheet proves to be an ineffective and inefficient tool for issue management.

Atlassian’s JIRA is a robust and capable issue management system that provides managers with a powerful issue management platform.  One of the key benefits of JIRA is the extent that the default workflow can be customized.

In working with the Enterprise edition, I’ve been able to customize JIRA to satisfy an organization’s need for a mission-critical software defect, software development, work request, change request, system deployment, help desk request and project  management systems. JIRA’s fully customizable workflow enables me to custom-fit JIRA to any business process involving manual or automated systems.

Atlassian provides a 30 Day free trial of JIRA and also offers free use of JIRA for nonprofit organizations through it’s Community and Open Source Licensing.

The package may be installed on an organizations servers and managed in-house; smaller organizations can take advantage of JIRA’s hosted solution.

To see JIRA in action, visit Atlassian’s online JIRA development and issue management systems. You can also visit one of many customer JIRA issue management systems that are live on the Web.